Built for Independent Irish Hotels

Turn past guests into direct bookers

Automated email campaigns that re-engage your guests after checkout and drive direct rebookings. Cut OTA commissions and build lasting guest relationships.

14-day free trial. No credit card required.

18%

Average OTA commission rate

Cheaper to retain vs acquire

56%

Average hotel email open rate

<30 min

Setup time to go live

Designed for Ireland's 800+ independent hotels

Boutique HotelsFamily-Run GuesthousesCoastal RetreatsCity Centre Hotels

The real cost of OTAs

A 40-room hotel pays roughly €9,000/month in OTA commissions

At an 18% commission rate, every guest who rebooks direct saves you real money.

If just 5 guests per month book direct instead of through an OTA

(avg. booking value €180 × 18% commission)

€1,900

saved per year

Everything you need to retain guests

Purpose-built for independent hotels, not a generic email tool

Guests come back on their own

Five automated campaigns go out after checkout — you don't lift a finger. Guests get a personal touch that brings them back to book direct.

See every euro you save

Every direct rebooking means commission you keep. See the exact euro amount saved in real time on your dashboard.

Works with your PMS

Connect your PMS for automatic guest sync, or simply upload a CSV. Either way, you're live in under 30 minutes.

Know every guest by name

Every guest's stay history, email engagement, and booking status in one place. Find anyone in seconds.

Know what's working

Opens, clicks, and direct bookings — all on one screen. No spreadsheets, no guessing.

GDPR handled for you

Irish-hosted, one-click unsubscribe, and full data deletion built in. You stay compliant without thinking about it.

How it works

Get up and running in three simple steps

Import your guests

Upload a CSV from your PMS or connect Mews for automatic sync. Guest data is mapped and deduplicated instantly.

Activate campaigns

Choose from 5 pre-built, Irish-localized email templates. Post-stay thank you, seasonal offers, anniversary, and more.

Track savings

See commission savings in real time as guests book directly. Every rebooking means more revenue in your pocket, not the OTAs.

Stop paying OTAs for guests you already know

Gratitude Xpressed brings those guests back to your own website — automatically. No technical skills needed, no ongoing work required.

No technical skills needed

Setup in under 30 minutes

Cancel anytime

Common questions

Under 30 minutes. Upload a CSV of your guests or connect your Mews PMS and you're live. No developer needed.

Not at all. If you can upload a file and click a few buttons, you can use Gratitude Xpressed. Everything is point-and-click.

We integrate directly with Mews for automatic guest sync. For any other PMS, simply export your guest data as a CSV and upload it — works with every system.

You get 14 days of full access — no credit card required, no restrictions. Set up your hotel, import guests, and see the platform in action.

Yes. No contracts, no cancellation fees. You can cancel from your account settings at any time and your subscription ends at the end of your billing period.

Absolutely. All data is hosted in Ireland, encrypted in transit and at rest, and fully GDPR compliant. One-click unsubscribe and full data deletion are built in.

Every OTA booking costs you 18%. Keep that money.

Start a 14-day free trial and see how many guests you can win back to direct bookings. Setup takes under 30 minutes. No credit card needed.